Keep the Judgment: leave the calls to the people
What this does
Hands the redesigned workflow to a human who owns it, with the four threads that keep it from falling apart. Cutting the drag is not the finish line. A workflow with no owner and no rhythm tears again in a month.
What you'll need
One workflow that has been solved, stacked, and had its drag cut. No connectors required.
The method
- Name the human judgment. The calls in this workflow that need context, judgment, or the relationship. That is what the person keeps.
- Thread 1, context. Write the shared brain for this one workflow: the ICP, the rules, the definitions, the messaging. The human and the AI pull from the same source, or the AI guesses confidently.
- Thread 2, tooling. Stand up the one automation that runs the drag. One workflow, not the whole stack.
- Thread 3, ownership. Put one name on the workflow. They own the human judgment and the system's output. No orphan workflows.
- Thread 4, rhythm. Set the recurring review where the owner checks the output and fixes drift. On the calendar, weekly or biweekly. A standing review, not a Slack channel.
Failure points
- Cutting the drag and walking away. No owner means it tears again.
- Keeping the judgment with a doc nobody keeps current. Context rots.
- Reviewing in a Slack thread instead of a standing meeting. Drift wins.
The receipt
[one owner, one context doc, one running automation, one recurring review, on one workflow]
Next move
Repeat the loop on the next most expensive workflow. Built GTM. Receipts only.